Our Management Approach

Leasing:
Farnam Group works closely with the owner to achieve occupancy and rental targets

    • Regular leasing strategy meeting with ownership
    • Presentation of feedback from showings, including proposed alteration, pricing, and incentives
    • Facilitation of site access for third-party showings
    • Inspection of units in advance of showings, to ensure show-readiness
    • Final inspection of rented units for move-in readiness
    • Coordination of cleaning and final worklists prior to occupancy and during any apartment turnovers 

 

Resident Services:
Farnam Group offers the highest level of convenience and service to our residents while lending a personal touch to key resident interactions

    • Online portal for rent payments
    • Online maintenance requests and tracking
    • Customizable mobile app
    • 24/7 emergency maintenance line
    • 24-hour response to all maintenance requests
    • Follow-up communication to ensure resident satisfaction
    • Advance notice of all repair work and inspections via the resident’s preferred method
    • In-person welcome to new residents and well as in-person move-out inspections
    • Welcome packets for all new residents, including practical instructions, local maps and guides, and gift cards to select new haven eateries
    • Calendar of promoted events (eg. Restaurant Week, East Rock Festival, 4th of July Fireworks, etc.)
    • Correspondence with residents in advance of lease end dates
    • Negotiation of lease renewals
    • Allocation of on-site parking
    • Lock-out service and spare keys
    • Weekly office hours for in-person meetings with residents (on-site if possible)
    • Record keeping of all leases and tenant communication

 

Site Management:
Farnam Group oversees the proper maintenance of all building systems and negotiates preferred status with vendors

    • Recruitment and supervision of a qualified on-site caretaker
    • Rapid response to all incoming maintenance requests
    • Online work order system to track progress on maintenance and inspections
    • Weekly inspection of grounds and common areas
    • Monthly status report on all maintenance work orders
    • Quarterly inspection of all building systems
    • The seasonal and preventative maintenance schedule
    • Hiring and supervision of third-party vendors
    • Negotiation of preferred status with vendors, especially trash collection and snow removal
    • The competitive bid process for all major repairs and capital expenses
    • Coordination of all local and state inspections

 

Bookkeeping
Farnam Group provides complete oversight of all finances and records, enabling our clients to monitor the performance of their property and maximize the potential resale value

    • Accounts payable
    • Detailed financial recordkeeping, including end-of-year electronic files
    • Bi-weekly in-person or telephone meeting with ownership
    • Monthly income and expense reports
    • Annual Budget planning in coordination with ownership
    • Recordkeeping of all leases and tenant communication
    • Recordkeeping of vendor permits, licenses, W9s and insurance certificates